Refund and dispute policy
This is how refunds and disputes work for RetailTides, a service from PortageForward AI LLC.
Refunds
Payments are not refunded for partial periods. If you were charged in error, contact us within 30 days and we will refund it.
Nothing to refund during the free trial
Free until March 1, 2027. We save a card when you sign up and run a $0 check on it, so your plan can start on its own on March 1 at the price you chose. Around February 15 we will email you a reminder with a button to cancel. Cancel before March 1 and you pay nothing.
How to ask for a refund
Email support@portageforwardai.com from the address on your account, with the date and amount of the charge. We reply to every message within two business days. A refund goes back to the card you paid with and can take a few days to show on your statement.
Disputes
If you disagree with a charge, contact us first at the address on our contact page. We will look into it and answer within two business days. If we cannot settle it between us, you may dispute the charge with your card issuer.